Care Products market in Australia

The Australian Care Products eCommerce market is predicted to reach US$2,696.7 million by 2024 and accounts for 5.8% of the total eCommerce market in Australia. It is expected to increase over the next years. The expected compound annual growth rate for the next four years (CAGR 2024-2028) will be 6.9%, resulting in a projected market volume of US$3,517.1 million by 2028. Within the Care Products market ECDB considers the following three sub-markets: Personal Care, Health Care, and Household Care.

Monthly revenues

Monthly eCommerce revenues in the Australian Care Products market

The monthly eCommerce revenue of the Australian Care Products market was US$232 million in November 2024. This refers to a growth of 11.8% compared to October 2024. Within the last 12 months, the monthly revenue share was the highest in December 2023 with 9.0% of the total 2023 revenue of the Australian Care Products market and the lowest in February 2024 with 7.7% of the total 2024 revenue.

Revenue Last Month

US$231.6m

The eCommerce revenue grew by 11.8% from October 2024 to November 2024.

11-2024+11.8%

Monthly revenue shares in the last 12 months

in %
0-20241-20242-20243-20244-20245-20246-20247-20248-20249-202410-202411-2024
Revenue (in mUS$)0.00.00.00.00.00.00.00.00.00.00.00.0
Monthly revenue share (in %)76.012.441.490.452.862.485.488.368.078.391.098.3

Market development

eCommerce revenue development in the Care Products market in Australia

The Australian Care Products eCommerce market is predicted to reach US$2,696.7 million by 2024 and accounts for 5.8% of the total eCommerce market in Australia. It is expected to increase over the next years. The expected compound annual growth rate for the next four years (CAGR 2024-2028) will be 6.9%, resulting in a projected market volume of US$3,517.1 million by 2028. Within the Care Products market ECDB considers the following three sub-markets: Personal Care, Health Care, and Household Care.

eCommerce revenue development in the Care Products market in Australia

in million US$

eCommerce revenue growth in the Care Products market in Australia

in %

Net eCommerce revenue split by sub-category

in %
20202021202220232024202520262027
Revenue (in mUS$)0.00.00.00.00.00.00.00.0
Growth (in %)70.398.072.545.382.051.741.152.7

Online share

eCommerce online share of the total Care Products market in Australia

The online share refers to the proportion of the retail volume that is transacted via the Internet. It includes purchases via desktop PC, tablet or smartphone, both via website or app. Only retail of physical goods is taken into account. In the Australian Care Products retail market, the online share is 26.2% and will increase by an average of 2.3% to 28.7% by 2028.

eCommerce online share of the total Care Products market in Australia

in %
20202021202220232024202520262027
Online share (in %)28.5%24.8%74.3%42.9%86.8%66.8%6.2%52.3%

Top stores

Top five Care Products online stores in Australia by net sales 2023

With sales in the Australian Care Products market, woolworths.com.au generated a revenue of US$1,075.5 million in 2023, which means it is the leading online store in this market. The Care Products ranking of Australia is based on all online stores that generated sales in this market in 2023. Due to a country- and category-dependent approach, both national and international online stores can be part of the ranking. The graph shows a filtered revenue. It only includes national sales within the respective market.

eCommerce net sales generated in the Care Products market in Australia in 2023

in million US$
Filtered revenue / share
Global revenue
Growth
US$900.0m
20.7%
US$8,300.0m8.3%
US$550.0m
12.0%
US$4,600.0m12.4%
US$470.0m
3.9%
US$1,190.0m33.6%
US$430.0m
20.6%
US$2,122.0m18.0%
US$370.0m
20.7%
US$1,814.0m12.6%

Payment Methods

Top 5 offered payment methods in the Australian Care Products market

With 95.2% VISA the most commonly offered payment method of all online stores in the Australian Care Products eCommerce market in 2023. Like VISA Mastercard with a share of 95.2% and American Express with a share of 71.4% the payment type Cards is the most common used by online retailers in in the Australian Care Products eCommerce market in 2023. Other commonly used payment methods in that market are PayPal (E-wallets) with 82.5% and Afterpay (Installment) with 61.9% of stores offering that payment method to the clients.

Top 5 offered payment methods in the Australian Care Products market

in %

See all stores offering


Shipping Service Provider

Top 5 offered shipping providers in the Australian Care Products market

With 89.7% of all online retailers using Australia Post it is the dominating shipping service provider in the Australian Care Products eCommerce market in 2023. DHL follows at a distant second, utilized by 5.2% of online retailers. Other shipping service providers, including Fastway, StarTrack, and Aramex, are employed by a significantly smaller proportion of online retailers.

Top 5 offered shipping providers in the Australian Care Products market

in %

Shop Software Solutions

Top 5 used shop software solutions in the Australian Care Products market

Although Shopify holds a commanding lead with 23.6% of online stores using the shop software solution, the Australian Care Products eCommerce market in 2023 remains vibrant and competitive. This is due to the presence of several other shop software solutions, including Salesforce Commerce Cloud, BigCommerce, Magento, and HCL Commerce, which collectively hold a significant share of the market.

Top 5 used shop software solutions in the Australian Care Products market

in %

Market definition

Definition of the Care Products market

Market definition: Care Products In the category Care Products digital channels are used to sell a variety of products, including personal care products (e.g. shampoos, shower gels, make-up, feminine hygiene, fragrances), household care products (e.g. detergents, brooms, cleaning cloths, sponges) and health care products (e.g. supplements, nutrition, pharmaceuticals). This category does not cover professional products and services for personal care (e.g. beauty treatments, make-up courses), cleaning services (e.g. housekeeping services, window cleaning services) or medical treatments (e.g. nutrition counseling, medical consultations, health assessments). All monetary figures refer to the annual gross revenue and do not factor in shipping costs.

In-scope

  • Personal care products (e.g. shampoos, shower gels, make-up, feminine hygiene, fragrances)
  • Household care products (e.g. detergents, brooms, cleaning cloths, sponges)
  • Health care products (e.g. supplements, nutrition, pharmaceuticals)

Out-of-scope

  • Professional products and services for personal care (e.g. beauty treatments, make-up courses)
  • Cleaning services (e.g. housekeeping services, window cleaning services)
  • Medical treatments (e.g. nutrition counseling, medical consultations, health assessments)